Below FAQ are some common concerns of our customers before purchasing, if you have other questions, please just send it to store@boropby.com

Q. DO I NEED AN ACCOUNT TO PLACE AN ORDER?
A. You can check out as guest. But we recommend that you create your account because we send limited sales promotion & useful information.
Q. HOW MUCH WILL I HAVE TO PAY IN TAX AND DUTIES?
A. Please be kindly noted that we (the exporter outside your country) can not handle and know how much the taxation or the customs duty into your country would be imposed concretely. We recommend you to directly call the international customs office in your country if you need more concrete answer.
Q. HOW LONG IS THE DELIVERY TIME?
A. e-Packet will take about 2 weeks after shipment. EMS will take about 1 week after shipment. There is a chance for delays at customs. Please be aware that it may take more time than usual for your order to arrive.
Q. WHERE IS MY ORDER?
A. Please open the following URL to input the tracking number as listed so that you can trace the information of your parcel. http://www.track-trace.com/post In addition, please also access directly the URL of your-country’s Postal Company for the detailed information after the parcel arrives in your country.
Q. WOULD YOU PLEASE SEND THE ITEM AS A GIFT OR DECLARE LESS VALUE?
A. Please kindly understand that it is difficult to follow the request to mark “gift” or declare less value in the dispatch note on the parcel.
Q. IS THE ITEM IN BRAND NEW CONDITION?
A. All clothes that we sell at our store are in brand new condition.
Q.IS THE ACTUAL COLOR DIFFERENT FROM WHAT I WAS THINKING?
A. Although we pay close attention to colors, the actual color may be slightly different from one in the photo.
Q. I DON’T GET EMAILS FROM YOU.
A. Our e-mail address is store@boropby.com Depending on the mail setting status of your mobile phone or free e-mail, you may not receive e-mail from our shop. If you have not received, please check the spam folder. If the email address is wrong, our email will not arrive.
Q. DO YOU PROVIDE CUSTOMER SUPPORT DURING HOLIDAYS?
A. Normally we don't provide support during store holidays.
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